Some companies just do the right thing even when nobody is watching. Take Securus Technologies, for example. This telecommunications company provides solutions to the law enforcement community and the criminal justice system. That’s the slick way of saying it. What the company really does is operate phone services for prisoners and inmates across the country. In fact, the company services over 1.2 million inmates across the country.
Since this company secures a government contract to make them sole provider of telecommunications services to the facilities, they can choose to operate like a monopoly. There is very little regulation in the industry aside from some guidelines set down by the FCC. Securus could choose to jack up the prices on the prisoners in order to squeeze an immense amount of money out of a very vulnerable part of our population.
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Instead, this company invests in customer service and new technologies. They recently assisted law enforcement with a software program that can search a massive database full of recorded phone calls. All the law enforcement officer needs is a recording of the person in question. The software then latches onto the particular vocal signature of that person and searches the entire database for every phone call made by that person.
They also operate the largest customer service center in the industry. They remedy concerns on the first phone call to the center 99.9% of the time. Phone calls are picked up on average within 11 seconds and the facility can take up to 2.5 million calls per month. This ensures that all customers are satisfied, even the prisoners.
It is operating with integrity like this that has earned the company accreditation from the Better Business Bureau. Already a leader in the industry with an A+ rating from the BBB, the company volunteered to take the next step in its evolution.